BDS Luxury Limo
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Reservations
Booking terms & cancellation policy
Please review these terms and your personal quote before confirming your reservation. Any special arrangements must be confirmed by our team in writing.
Cancellation refunds
For a customer cancellation received before the scheduled pickup:
- 24 hours or more
- 100% refund
- No cancellation deduction
- 2 hours to under 24 hours
- 70% refund
- 30% cancellation deduction
- Under 2 hours
- 40% refund
- 60% cancellation deduction
Exactly 24 hours qualifies for a full refund. Exactly 2 hours qualifies for a 70% refund. This schedule addresses cancellations before pickup; ask our team about no-show or post-pickup requests before confirming your booking.
Booking and payment
A quote request is not a confirmed reservation. Review the service, route, passenger count, luggage, pickup date and time, vehicle category, total price and any agreed extras before payment. Online bookings are confirmed after payment is verified. Cash bookings require confirmation from our reservations team.
Cancellation requests
Contact our reservations team to request cancellation and include your booking reference. Customers cannot cancel through the booking page. Email provides a written record. Cancellation timing is measured from when our team receives your request, not when it is processed. All pickup and cancellation times are assessed in US Eastern Time (Boston).
Refund processing
The schedule above applies to the amount paid for the cancelled booking. A cancellation confirmation is separate from a refund confirmation. Approved refunds are returned to the original payment method. We will confirm the refund amount and any cancellation deduction. Bank processing time varies; refunds typically appear within 5 to 10 business days after processing. If no payment was collected, there is no payment to refund.
Changes after booking
If you need to change your pickup time, date, route, stops, passenger count, luggage or vehicle category, please contact our reservations team. Changes are subject to availability and a revised quote where applicable. Your original arrangements remain in place until our team confirms the change. Do not create another booking solely to amend an existing one.
Vehicle photographs and substitutions
Fleet photographs are reference images. The actual vehicle may differ in model year, colour, interior layout or appearance. Unless a particular make and model is expressly confirmed in writing, reservations are for the agreed vehicle category and capacity. Any proposed substitution must meet the agreed passenger and luggage requirements; material changes will be discussed with you.
Pickup, flights and waiting time
Provide accurate pickup details, a reachable phone number and flight information where applicable. Notify our team promptly about delays or changes. Included waiting time, additional stops, tolls, parking, gratuities and any extra charges must be specified in your quote or agreed before additional services are provided. Route and driving-time estimates are not guaranteed arrival times.
Passenger safety and special requirements
Tell us about child seats, accessibility needs, oversized luggage or other special requirements before confirming. These arrangements require team confirmation. Passengers must follow applicable seat-belt, child-restraint and safety requirements. A request alone does not guarantee specialist equipment or accessibility features.
Service disruptions and support
Contact our team promptly if there is a problem with your journey. If we cannot provide the agreed service, we will discuss an acceptable alternative or an appropriate refund for the service not provided. Nothing in these terms limits rights or remedies that cannot lawfully be excluded.
Contact our reservations team
Boston, MA
Request a quote